Refund policy

All returns are eligible for store credit only. Refunds will not be issued in the form of cash, credit/debit card, PayPal, Apple Pay, or bank transfer.

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us for approval at hello@bixandmax.com. Once approved, we will provide you with the  instructions on how and where to send your package. You are responsible for all return shipping costs. We strongly suggest using a shipping method with tracking number as we are not responsible for lost packages. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hello@bixandmax.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom products (such as special orders or personalized items) cannot be returned,
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Store Credit
We will notify you once we’ve received and inspected your return, and let you know if the store credit was approved or not. If approved, you’ll be automatically credited on your customer account within 10 business days. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@bixandmax.com.