Politique d’expédition
Processing & Fulfillment time
Orders are typically fulfilled within 2–5 business days (excluding weekends and federal holidays). Orders placed on weekends or federal holidays begin processing the next business day.
Shipping methods & carriers
Orders may be fulfilled and shipped from the United States or from other available fulfillment centers, depending on product availability and the delivery destination. We use major carriers and local delivery partners. Available shipping methods and estimated delivery times are shown at checkout.
Shipping rates
Shipping rates are shown at checkout. Standard shipping is $9.50 for US orders and $25.00 for international orders, unless a free shipping threshold applies.
- Complimentary Standard shipping for US orders over $150.
- Complimentary Standard shipping for international orders over $250.
Domestic delivery estimates
US Standard shipping: 3–7 business days after processing.
International delivery estimates
International Standard shipping typically takes 7–20 business days after processing, depending on destination and fulfillment location.
Delivery timeframes
Delivery estimates shown on our website and at checkout are estimates based on the destination, fulfillment location, and shipping method selected. Delays may occasionally occur due to carrier, customs, weather, inventory, or other circumstances outside our direct control.
Nothing in this policy limits any delivery rights provided by applicable consumer-protection laws. For consumers in the European Union, where no different delivery period has been agreed, goods will be delivered without undue delay and no later than 30 days after the contract is concluded, as required by applicable law.
Order tracking
A tracking number will be emailed once your order ships. Use the tracking link to view delivery status. Buyers are responsible for monitoring tracking information.
Address changes & incorrect addresses
Please verify your shipping address at checkout. If you need to update an address, contact us within 1 hour of placing the order — once the order has shipped we cannot change the address. Orders returned for an incorrect address may incur additional shipping charges to resend.
Lost, stolen, or damaged packages
If tracking shows delivered but you haven’t received your package, check with household members and your local post office or carrier. If still missing, contact us and we’ll help open an investigation with the carrier.
If your order arrives damaged, please save all packaging and contact us as soon as possible, ideally within 24 hours, with photos so we can investigate and assist with an appropriate resolution. This requested reporting period does not limit any rights you may have under applicable consumer-protection laws.
Backorders & out-of-stock items
If an item is out of stock we will notify you by email with an estimated restock date or offer a full refund. For preorders, estimated ship dates are listed on the product page.
Multiple shipments
If items in your order ship separately, you will receive a tracking number for each shipment.
Customs, duties & taxes
Domestic US orders are not subject to import duties or customs charges. International orders may be subject to taxes, customs duties, import fees, or other charges imposed by the destination country. These charges are the responsibility of the customer and are not paid or reimbursed by Bixby & Maxwell.
Where available, duties and taxes may be collected from the customer at checkout and included in the order total or shipping cost. If they are not collected at checkout, they may be assessed by the destination country or carrier before or upon delivery.
Orders fulfilled and shipped within the customer’s country or region may not be subject to import duties.
Contact
Email: hello@bixandmax.com
Response time: within 1–2 business days